1. Submitting an order
Provide your contact details, vehicle and ABS unit details, fault symptoms and diagnostic trouble codes, if available. Select Standard or Express internal logistics.
2. Shipping from the customer to ABSFIX
The customer arranges and pays for shipment to the address specified by ABSFIX in Latvia. Obtain the address and packing instructions before shipping. Pack the unit securely and include the order number. If you want ABSFIX to arrange collection, this must be agreed in advance and is quoted separately.
3. What Standard and Express include
The fee covers the internal cycle ABSFIX → service centre → ABSFIX, including diagnosis of the unit at the service centre. It is not a collection fee from the customer’s address. Paying for your own shipment to ABSFIX does not cancel the selected internal logistics and diagnostic fee. Collection from the customer and return delivery to the customer are excluded unless expressly included in the individual quotation.
4. Delivery and repair times
Internal transport starts after ABSFIX receives the unit. Standard uses regular transport; the estimated time is stated in the quotation. Express delivery from ABSFIX to the service centre usually takes 1–2 working days after dispatch. This is not the duration of the entire repair cycle. Diagnosis, repair and return transport require additional time. Times are estimates and depend on the courier, fault and parts availability.
5. Diagnosis and payment
Logistics and diagnosis are invoiced separately from repair. Completed transport and diagnosis are payable even if the unit cannot be repaired or no fault is found. A repair invoice is issued only if the unit has been repaired. The repair price and any additional work or costs are agreed before proceeding.
6. Return to the customer
After repair or diagnosis, the unit returns from the service centre to ABSFIX. Delivery from ABSFIX to the customer is arranged after the relevant invoices have been paid. The method and cost of this stage are agreed separately unless already included in the individual quotation. Full cycle: customer → ABSFIX → service centre → ABSFIX → customer.
7. Prices and communication
Specific amounts, VAT treatment and delivery terms are stated in the quotation and invoice. Clarify any questions with ABSFIX before shipping. If problems occur after installation, contact ABSFIX with the order number, symptoms and trouble codes.